Return information

If you wish to make a return, you have 14 calendar days from the date you receive your order.

For the return to be accepted, the items must be in the same condition in which they were received and must comply with the preparation and shipping requirements set out below.

BEFORE MAKING YOUR RETURN

All orders must be returned in the original Habey Club packaging or, if you no longer have it, in packaging that is similar in size, format and level of protection.

It is essential that the packaging properly protects the items during transit. Using suitable packaging is an essential requirement for the return to be considered valid.

You must also include inside the parcel all informational documentation originally received with your order.

RETURNS FROM SPAIN

Mainland Spain and the Balearic Islands

Returns from Spain are free of charge.

01 — REQUEST THE RETURN

Contact our team within 14 calendar days of receiving your order to let us know that you wish to make a return.

Our team will process your request and send you a prepaid return label by email.

02 — PREPARE THE RETURN

Place the items you wish to return in the original Habey Club packaging or, if you no longer have it, in packaging that is similar in size, format and level of protection.

Include inside the parcel all informational documentation originally received with your order.

Close and seal the parcel securely to protect its contents during transit.

03 — ATTACH THE RETURN LABEL

Download and print the return label provided by our team.

Remove or completely cover any shipping label or barcode from the original shipment.

Attach the new label to a visible, flat surface on the outside of the parcel, making sure that all information and the barcode can be clearly read.

04 — DROP OFF THE PARCEL

Take the parcel to the drop-off point corresponding to the shipping company indicated on the return label.

You will not need to pay anything at the time of drop-off, as returns from Spain are free of charge and the label will have been arranged in advance by Habey Club.

Do not hand the parcel over to a different shipping company from the one indicated on the label, as the label will only be valid for the assigned carrier.

Keep the drop-off receipt or proof of shipment until we confirm that your return has been received and processed correctly.

RETURNS FROM THE EUROPEAN UNION AND THE CANARY ISLANDS

Return shipping costs from any country within the European Union and from the Canary Islands, excluding mainland Spain and the Balearic Islands, are the responsibility of the customer.

01 — REQUEST THE RETURN

Contact our team within 14 calendar days of receiving your order to let us know that you wish to make a return.

02 — PREPARE THE RETURN

Place the items in the original Habey Club packaging or, if you no longer have it, in packaging that is similar in size, format and level of protection.

Include inside the parcel all informational documentation originally received with your order.

Close and seal the parcel securely to ensure that the items are properly protected during transit.

03 — ARRANGE THE SHIPMENT

You may choose the shipping company of your choice and you will need to create your own return label. Habey Club recommends shipping with UPS or FedEx.

The return shipping costs will be the responsibility of the customer.

The parcel must be sent to:

David Salvador Rupérez
Calle San Mateo 8, 3º B
Madrid
Spain
Phone: +34 663 308 734

Remove or cover any previous shipping labels and place the new shipping label visibly on the outside of the parcel.

04 — SHIP YOUR RETURN AND KEEP THE TRACKING INFORMATION

Hand the parcel over to the shipping company you have chosen.

You are required to use a service that includes a tracking number and to keep both your proof of shipment and tracking information until the return has been received and processed.

You must also provide us with the tracking number for the return parcel.

Habey Club cannot be held responsible for return parcels lost in transit when the shipment has been arranged directly by the customer.

RETURNS FROM THE REST OF THE WORLD

This category includes all returns made from countries outside the European Union, including the United Kingdom and the United States.

Return shipping costs are the responsibility of the customer, who must arrange the shipment directly.

01 — REQUEST YOUR RETURN

Contact our team within 14 calendar days of receiving your order to let us know that you wish to make a return.

02 — PREPARE YOUR RETURN

Place the items in the original Habey Club packaging or, if you no longer have it, in packaging that is similar in size, format and level of protection.

Include inside the parcel all informational documentation originally received with your order.

Close and seal the parcel securely to ensure that the items are properly protected during international transit.

03 — ARRANGE THE SHIPMENT

You may choose the shipping company of your choice and you will need to create your own return label. Habey Club recommends shipping with UPS or FedEx.

The return shipping costs will be your responsibility.

The parcel must be sent to:

David Salvador Rupérez
Calle San Mateo 8, 3º B
Madrid
Spain
Phone: +34 663 308 734

Remove or completely cover any shipping label or barcode from the original shipment before attaching the new label.

04 — COMPLETE THE CUSTOMS DOCUMENTATION

As the shipment is being sent from outside the European Union, you must correctly complete all customs documentation required by the shipping company.

It is very important to clearly state that the shipment is:

RETURNED GOODS / RETURN OF MERCHANDISE

The parcel must be identified as a return and not as a new commercial sale.

An incorrect declaration may result in additional fees, taxes or customs charges and may affect the processing of your return.

05 — SHIP YOUR RETURN AND KEEP THE TRACKING INFORMATION

Hand the parcel over to the shipping company you have chosen.

You are required to use a service that includes a tracking number and to keep your proof of shipment, tracking number and customs documentation until the return has been received and processed.

You must also provide us with the tracking number for the return parcel.

Habey Club cannot be held responsible for parcels lost in transit when the shipment has been arranged directly by the customer.

IMPORTANT INFORMATION

Return period: you have 14 calendar days from the date you receive your order to request a return.

Packaging: the order must be returned in its original packaging or in similar packaging that provides an equivalent level of protection.

Documentation: you must include all informational documentation received with the order.

Return shipping costs: returns are free of charge only from mainland Spain and the Balearic Islands. Returns from the European Union, the Canary Islands and the rest of the world are the responsibility of the customer.

Customs: all returns sent from outside the European Union, including the United Kingdom and the United States, must be declared as RETURNED GOODS / RETURN OF MERCHANDISE.

Failure to comply with the requirements regarding the condition of the items, documentation and packaging may result in the return not being accepted.